Ever since we started xluxefootwearuhiuy back in 2015, one thing’s been clear—our customers aren’t just buyers; they’re part of our story. I still remember staying up until 2 AM replying to emails during our first holiday season. Crazy? Maybe. Worth it? Absolutely.
Here’s the thing—we don’t outsource customer service to some distant call center. When you reach out, you’re talking to real people who’ve probably hand-packed your order. Got a sizing question? We’ve worn those shoes. Concern about materials? We’ve tested them on Istanbul’s cobblestones (yes, really).
Prefer typing? Our live chat pops up in the corner—look for the little shoe icon. No bots, just Ebru or Mehmet from our team.
Honestly? Because we read every single message. Last month, a customer’s complaint about squeaky soles led to a full redesign of our insoles. Your feedback doesn’t just sit in an inbox—it shapes what we do next.
So whether you’ve got a question, a suggestion, or just want to chat about that time you wore our boots through a snowstorm in Toronto (true story!), hit that contact button. We’re all ears.
P.S. If you’re ever in Istanbul, stop by our workshop! The coffee’s on us, and you might just spot your next pair being stitched by hand.
